Group Buy/Pre-Order Policy

A Group Buy is a method where payments are collected upfront for bulk orders with manufacturers. As a result, the time between placing an order and receiving the product may vary, often taking several weeks or months.

A Pre-Order is where the product has already entered production and we have paid the manufacturer for the product prior to making it available for purchase. This might be after a Group Buy for the same product or something on its own.

• By Purchasing, you understand this product is a Group Buy/Pre-order and will ship around the timeframe listed on this page, subject to delays.
  
• Cancellations are not allowed during Group Buy lead time. In the event of an unavoidable exception, up to 5% of non-refundable transaction fee will be applied for any refunds issued.

Order Changes
Order Changes will only be allowed DURING the Group Buy/Pre-Order period. 
Once the time has passed, no changes can be guaranteed. 

Any refunds will be offered in store-credit with 100% of its value, with a 5% card processing fee on any cash refunds.

Timelines

Our Updates Page is updated with all the information we get as soon as we get it.

The nature of Group Buys/Pre-Orders mean that all timelines are estimated, and it is very common for a product to be available earlier or later than expected. 

Occasionally, unexpected issues arise that may cause delays that will delay the fulfilment of the product. 
By purchasing, you understand the above, and cannot hold Mecha Malaysia liable for any changes in the shipping time

Change of Mind

Due to the nature of Group Buys and Pre-Orders, refunds are generally not available. However, in certain extreme circumstances, refunds may be considered at Mecha Malaysia's discretion for both active and closed Group Buys.